Support

HotDocs Corporation is committed to excellent technical support for its products. Our technical support experts are available to Maintenance and Support customers from 9:00 a.m. - 8:00 p.m. ET (Mon-Fri, excluding major holidays) by telephone at (800) 828-8328 or by email at support@hotdocs.com. You can purchase a Maintenance and Support plan by contacting your HotDocs Sales Representative, your authorized HotDocs Reseller, or by calling (800) 500-3627.

HotDocs Corporation also offers free support for the proper installation of new HotDocs software on supported platforms for 6 months after initial purchase or upgrade. During this period, our technicians will be available at (800) 828-8328 to assist you with installation. For information on supported platforms, please see the system requirements for your product in the Products section.


The following support resources are available at no charge to all customers:

The HotDocs Wiki: A HotDocs support encyclopedia, containing information about installation, configuration, deployment, and development, with regular contributions and updates from HotDocs developers, technicians, partners, and power users.

The HotDocs Forum: An interactive community where customers can post questions and get answers from HotDocs developers, technicians, partners, and power users.

The HotDocs Knowledgebase: A repository of documentation on HotDocs features, functionality, and integration, with step-by-step instructions on resolving common issues.